General conditions


GENERAL TERMS

 

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

  • More than 56 days before arrival date = 25% of the booking price.
  • 56 days or less before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

 

COVID EXCEPTION

Exceptionally, a full refund, including initial deposit payment, will be granted if either of the following conditions arise:

• You are prevented from travelling (at the start of your holiday time) because the FCO forbids travel to France because of a COVID related issue or France closes its borders to foreign travellers from your country.

• The property is not allowed to receive guests because of a French government ruling.

Please note the above exception for COVID does not include any situations for changes in travel rules for isolation, or tests required to prove COVID status, imposed by either the UK or French governments.

Once this booking is confirmed it cannot be altered for alternative holiday dates.

You are strongly encouraged to take appropriate travel insurance including cancellation cover.

 

CHECK IN PROCEDURE

There will be no refunds due if the client is unable or unwilling to complete the online “check in” procedure for all guests involved and before the start of their holiday.

 

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.